Important information for vulnerable utility customers

Utility Companies providing Gas, Electricity and Water all keep Priority Services Registers, this is a free service provided by suppliers and network operators and each maintain their own register. 

These registers are lists of their most vulnerable customers, so that in an emergency affecting their service, they can provide them with additional support.

With the virus outbreak in the UK, it is essential that they know where their customers are who may be more vulnerable due to the virus, for example people over 70, anyone that is chronically sick or families with young children, in case they need additional support.

If people have already registered for the Priority Services Register of the companies which serve them that is fine – they need do no more. If they have not registered however, they should be encouraged to now register for these free Priority Services schemes so that companies can tailor their services support them when they may need it most.

How can you help?

It is for individual households to register themselves but if you are aware of someone that may benefit from the scheme, please do encourage them to register for Priority Services Register via the companies they use for their power, gas and water. In that way there could be the offer of extra help and support when they need it.


The following power distribution companies operate in England:

(Click on the images for contact details)